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Florida Area Agencies on Aging, by region
Every Florida county is served by one of 11 Area Agencies on Aging. They are the front door to local help for older adults and caregivers. Find yours below.
Direct answer: Florida has 11 Area Agencies on Aging, and each one serves a group of counties. The quickest way to reach yours is the statewide Elder Helpline at 1-800-963-5337, which connects you by location to caregiver support, in-home services and free Medicare counseling.
Help to stay at homeWhat an Area Agency on Aging does
Area Agencies on Aging were created under the federal Older Americans Act. In Florida, the Department of Elder Affairs works through 11 of them, one for each planning and service area. Each also serves as the Aging and Disability Resource Center, or ADRC, for its counties.
They do not install bathrooms, and we are not affiliated with them. What they do is help older adults and families find services: in-home help, meals, caregiver support, Medicare counseling, Medicaid long-term care screening and local programs that can make staying at home safer. Demand varies a lot by county: our county-by-county Census figures show where the most older Floridians live.
The easiest way to reach the right one is the statewide Elder Helpline at 1-800-963-5337. It routes you to the agency for your county.
Before you call: have the older adult's county, age, a short description of what is hard at home and any current services or insurance ready.
The 11 agencies and the counties they serve
Agency names and service areas below reflect Department of Elder Affairs and agency publications at the time of writing. Agencies sometimes rename themselves, so if a name does not match, the Elder Helpline will still connect you.
| PSA | Agency (home base) | Counties |
|---|---|---|
| 1 | Northwest Florida Area Agency on Aging (Pensacola) | Escambia, Okaloosa, Santa Rosa, Walton |
| 2 | Area Agency on Aging for North Florida (Tallahassee) | Bay, Calhoun, Franklin, Gadsden, Gulf, Holmes, Jackson, Jefferson, Leon, Liberty, Madison, Taylor, Wakulla, Washington |
| 3 | Mid-Florida Area Agency on Aging, also known as Elder Options (Gainesville) | Alachua, Bradford, Citrus, Columbia, Dixie, Gilchrist, Hamilton, Hernando, Lafayette, Lake, Levy, Marion, Putnam, Sumter, Suwannee, Union |
| 4 | ElderSource (Jacksonville) | Baker, Clay, Duval, Flagler, Nassau, St. Johns, Volusia |
| 5 | Area Agency on Aging of Pasco-Pinellas (St. Petersburg) | Pasco, Pinellas |
| 6 | Senior Connection Center (Tampa) | Hardee, Highlands, Hillsborough, Manatee, Polk |
| 7 | Senior Resource Alliance (Orlando) | Brevard, Orange, Osceola, Seminole |
| 8 | Area Agency on Aging for Southwest Florida (Fort Myers) | Charlotte, Collier, DeSoto, Glades, Hendry, Lee, Sarasota |
| 9 | Area Agency on Aging of Palm Beach/Treasure Coast (West Palm Beach) | Indian River, Martin, Okeechobee, Palm Beach, St. Lucie |
| 10 | Aging and Disability Resource Center of Broward County | Broward |
| 11 | Alliance for Aging (Miami) | Miami-Dade, Monroe |
Not sure which county you are in, or helping someone across the state? Call the Elder Helpline at 1-800-963-5337 and give the older adult's ZIP code.
How Florida's aging network is organized
Think of it in layers. The Department of Elder Affairs sets policy and funding for the state. The 11 Area Agencies on Aging plan and fund services for their regions and act as the main point of entry through their Aging and Disability Resource Centers. Below them, local lead agencies and service providers deliver help in each county, such as home-delivered meals, personal care, homemaking and respite for caregivers.
When you call the Elder Helpline, you usually start with an information and referral specialist at the ADRC. If the older adult may need ongoing in-home help, they may be offered a screening. The screening helps decide which programs fit and where the person falls on any waiting list.
Common services to ask about
- Information and referral
- Home-delivered and group meals
- Personal care and homemaker help
- Respite and caregiver training
- Medicare counseling through SHINE
- Medicaid long-term care screening
- Elder abuse prevention and legal help referrals
What to ask about home safety and caregiving
In-home help
"Are there programs that help with bathing, personal care or homemaking? Is there a waiting list, and how do we get screened?"
Home modifications
"Do you know of local programs that help pay for grab bars, ramps or bathroom changes, such as county SHIP repair programs?" Our SHIP finder lists every county office.
Caregiver support
"What respite, training or support groups are available for family caregivers? Is there help specific to dementia caregiving?"
Medicare and Medicaid
"Can I talk with a SHINE counselor about Medicare plans? How does Medicaid long-term care screening work in this county?"
Where our city guides fit
If you are planning a bathroom change in one of Florida's larger metros, our city guides include local notes on housing, condos and the agency that serves that area.
Other official resources worth knowing
SHINE Medicare counseling
Free, unbiased help comparing Medicare options, reached through the Elder Helpline.
Medicaid long-term care
The Agency for Health Care Administration runs the Statewide Medicaid Managed Care Long-Term Care program. Screening starts with your local ADRC.
Veterans
VA's HISA grant can help eligible veterans with medically necessary home changes. See our paying for it guide.
Where a walk-in tub fits
An agency can help you build a plan for staying at home. If that plan includes a safer way to bathe, we can help with that piece: measuring, choosing between a walk-in tub and a roll-in shower, a written quote for any program that asks, and installation.
Call 1-888-779-2284 when you are ready.
Area Agency on Aging FAQ
How many Area Agencies on Aging does Florida have?
Florida has 11 Area Agencies on Aging, one for each planning and service area. Each also serves as the Aging and Disability Resource Center for its counties.
What is the phone number for the Florida Elder Helpline?
The Florida Elder Helpline is 1-800-963-5337. It connects callers with the Area Agency on Aging that serves their county.
Will my Area Agency on Aging pay for a walk-in tub?
Agencies mostly coordinate services rather than pay for bathroom remodels. They can point you to programs that may help, such as county SHIP repair programs, Medicaid long-term care home accessibility adaptation or VA benefits, depending on eligibility.
Official sources
- Florida Department of Elder Affairs, Elder Helpline: elderaffairs.org
- Florida Department of Elder Affairs, Aging and Disability Resource Centers: elderaffairs.org
- Area Agency on Aging for Southwest Florida, About: aaaswfl.org
- Northwest Florida Area Agency on Aging, About Us: nwflaaa.org
- Area Agency on Aging of Palm Beach/Treasure Coast: aaapbtc.org
- University of Florida IFAS Extension, Directory of Florida's Area Agencies on Aging (FY1624): ask.ifas.ufl.edu
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